Helpdesk on Jake's Insightshttps://jakeinsight.com/tags/helpdesk/Recent content in Helpdesk on Jake's InsightsHugo -- 0.154.5en-usMon, 28 Sep 2026 00:21:02 +0900AI IT helpdesk inside Slack: does it actually replace a real support teamhttps://jakeinsight.com/productivity/2026-09-28-ai-helpdesk-inside-slack-replace-real-support-team/Mon, 28 Sep 2026 00:21:02 +0900https://jakeinsight.com/productivity/2026-09-28-ai-helpdesk-inside-slack-replace-real-support-team/AI IT helpdesk in Slack resolves tickets in under 4 minutes vs. 2.5 days. But can it fully replace your support team? Here's the truth.